VideoMining TSP utilizes innovative technologies to measure service levels throughout the store. These measurements provide the baseline for crafting optimal service strategies and processes that deliver the right balance of service and efficient use of resources. Using TSP, you can evaluate the impact of modifications to customer service approaches and staff allocation models to identify the point when service levels begin to adversely effect customer satisfaction and loyalty. Armed with this knowledge, you can implement the proper mix of staffing models, technologies such as self-service devices or service area design changes to ensure that a minimum service level is maintained at all customer service points.

How well are you doing?

Don’t take a chance with your customer service strategy. Understanding the baseline service levels and compliance with current processes is the first step in identifying problem areas and refining service approaches. VideoMining TSP provides continuous measurements of such factors as queue length, wait times, service times and queue abandonment rates. These measures establish the service level at each customer touch point — whether it be a traditional checkout or self-service device.

What's the right approach?

VideoMining TSP provides the key measurements necessary for defining the processes and strategies to achieve the optimal service level. Utilize TSP to evaluate proposed staffing models and technologies to obtain the right mix of service tools. Service strategies developed in this manner will translate into increased customer loyalty and sales.

Do you have the right balance?

Improving your customer service levels does not necessarily translate into increased staff. In fact, better utilization and allocation of your current resources is often the answer to providing a higher level of service. VideoMining TSP combines service level data with customer demand statistics to assist you in striking the right balance between service and resources.

Is technology the answer?

From self-service checkouts to shopping assistant products, a new wave of in-store technology has promised to take customer service to the next level. VideoMining provides a quantitative approach to objectively determining the efficacy of these offerings – helping you choose the option that’s best for your customers.